THINGS YOU NEED TO KNOW

From both an accessibility and a strategic point of view, it’s essential to have captions on your videos. More than 5% of people around the globe have a hearing disability. So, for viewers with a hearing impairment or who speak English as a second language, closed captions can mean the difference between enjoying a video and having to skip it entirely. Similarly, many people watch videos on Facebook with the sound turned down, so captions are a must-have. Many of our loyal customers ask whether they can add closed captions when creating a video in Vyond Studio . While it’s not advisable to do so in Vyond, that doesn’t mean captions aren’t necessary. At Vyond, we save time by ordering closed captions with a single click through our video hosting platform, Wistia. For $2.50p/min, captions are added and made available for easy proofing and editing. For our long webinars, we upload the recording to Rev.com, purchase an SRT caption file for $1.25p/min, review it, and upload it to our...

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Thanks to automated technology like chatbots and CRM-generated messaging, customer service teams today can respond to customer issues quickly and efficiently. With this technology, responsiveness is no longer a differentiator. Instead, the businesses that stand out are the ones that offer a human touch. Companies with well-trained, helpful support teams are able to build authentic, long-lasting customer relationships. How do you train a stellar support team? One effective option is to create your own training videos. In this post, we’ll share customer support training video examples and templates. Then we’ll break down how to make customer support videos, from start to finish, so you’ll be ready and inspired to create content for your own team. 5 ideas for your customer support training videos Before we dive into the mechanics of creating a video—it’s first important to decide what you want to create. To help you get started, we’ve gathered five customer service training ideas that...

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When COVID-19 spread across the globe, a lot of things changed. Suddenly, 67% of U.S. employees became remote  for the first time and 42% are still remote . Many are also now trying to navigate being a remote worker while managing remote teams. Before COVID-19, telecommuting seemed like the dream. Having ownership of your schedule, avoiding long commutes, and not having to visit the business-casual section of the closet sounded great. But working from home during a pandemic is a different experience, and it can cause some inevitable shifts in mental health . While many report work-life balance has actually improved lately, employees are still struggling with increased anxiety and uncertainty .  Why Working from Home During the Pandemic Affects Mental Health Employees aren’t just learning to work from home. They’ve been doing almost everything from home. The kitchen table has become the conference table as well as the school desk for many parents who suddenly became teache...

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Summary of success Saved up to $20,000 per video by using Vyond instead of making live-action videos with production crews. Created videos more quickly since Vyond allows PDT Global to create storyboards and videos from the same interface. Increased engagement from clients in training materials that include Vyond animations. Take a look at one of PDT Global ‘s videos on Imposter Phenomenon:  Background Founded in 1998, PDT Global is an award-winning diversity and inclusion training consultancy that delivers training solutions to clients around the world. The company offers both in-person and virtual learning services, and its headquarters are located in Ware, Hertfordshire in the UK. The challenge In 2017, PDT wasn’t using animation as a learning solution for clients. Instead, the consultancy was creating live-action videos as workplace training materials. Their clients used these videos to teach their employees how to interact with each other in an inclusive wa...

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Do you feel like the videos you create in Vyond Studio are missing that extra spark to help capture your audience’s attention? In the second rendition of Take your Vyond videos from good to great, Taylor from our video team will present four common Vyond video types and offer solutions for how to turn them into polished, professional videos that will leave your audience with a lasting impression. Join us August 13th at 11am Pacific to learn how to use multiple camera angles, design conversations between characters, deploy visual metaphors, and more. Sign up from Resources – Vyond https://ift.tt/3fs4NoD via IFTTT

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