THINGS YOU NEED TO KNOW

The right training acts as the foundation for a successful team. But a poor training experience could cause employees to leave en masse and cost your company a fortune. In fact, more than half of employees stated they would leave a job if companies didn’t offer the required training. Fortunately, an effective employee training program is within reach for companies, whether they’re remote or in-office, as long as you take the appropriate steps. At the core of these steps is a single principle: the human element. Every business is unique, filled with different people who have different needs. Build an employee training program based on your team’s needs and not anyone else’s. There are multiple steps to take that ensure you build training around the people who make your company tick.   Determine your team’s needs Companies often use training as a remedy for a problem. For example, if you notice customers are unhappy with the experience they’re receiving from your salespeople, ...

  To help you drive eLearning engagement in your own remote space, we spoke to Angeliki Bekyra, a customer success associate for TalentLMS , the training platform designed to help great teams grow How remote work changes the rules of eLearning engagement Many companies have been thrown into a learning lurch. COVID-19 has forced many companies to quickly switch to a remote model, leaving little time for business leaders to prepare. But even seasoned remote companies can often overlook the ways remote work changes engagement. Angeliki draws from her experience with TalentLMS clients to lay out two areas where the remote environment impacts engagement. In-person training methods may no longer work Simply put: Traditional in-person, face-to-face style training sessions don’t always integrate well into a remote environment. According to Angeliki, this has manifested in a few ways. While companies going remote were moving their training online, their initial thought was to train us...

Our understanding of gender—especially going beyond two binary options—has grown significantly over the last few years. Now, one in 250 adult Americans identifies as transgender, and the rich diversity of gender expression continues to emerge as we create safer places for people who are LGBTQIA+. In the modern workplace, it’s crucial to foster a sense of inclusivity and belonging. And one crux of diversity, equity, and inclusivity (DEI) is ensuring you have current knowledge of gender identity and gender pronouns. Watch the video below from PDT Global to first understand non-binary identity:   What Are Gender Pronouns? Gender pronouns signify how someone would like to be referred to with regards to their gender identity. Gender goes well beyond a few letters on a driver’s license or birth certificate, though — it is a core piece of a person’s identity. There are a number of personal pronouns used for different groups and identities: He/him/his: Male pronouns She/her/...

In 2015, the work management platform Wrike began rapidly growing. The company experienced a 336% bump in revenue over the next three years. With an expanding user base, the company needed a way to quickly create high-quality customer training resources. Wrike’s need for a scalable training method led them to make eLearning courses. Enter Vyond. Upon using Vyond to create animated eLearning courses, Wrike found themselves saving money on training and even saw an increase in course completion—all without extensive experience using Vyond. We sat down with Wrike’s head of customer education, Chris Van Reusen, to learn more about the company’s journey with animation and eLearning development. Why did you decide to create videos at Wrike? Chris : My team works on three self-service areas: eLearning, online community forums, and our help documentation/knowledge base. We needed a training solution that could scale as fast as our business. We decided to use videos as a method for deliver...

In this webinar, Prakriti will go over basic principles and elements of storyboarding and show how you can create your own storyboards for Vyond videos. Vyond Level: Beginner/Intermediate What you’ll learn: Introduction to and uses of a storyboard Essential tips to remember before making a storyboard Layout and elements of a storyboard Beginner level storyboarding process Sign up from Resources – Vyond https://ift.tt/2DjjCwK via IFTTT

Rued Riis wasn’t planning on building a career teaching online courses. The video animator and professional marketer just wanted to use Vyond’s online animation software to deliver marketing messages in simple, entertaining ways. The 30-year-old from Copenhagen, Denmark, discovered Vyond as a student worker at an accounting software firm. He quickly saw the benefits of animated video for marketing and spent several years improving his animation and video production skills. Meet Rued, working from home, creating new courses, solo-entrepreneuring it. After founding his own video animation agency and working as the CMO and CPO of two startups, he decided to use his knowledge and experience to help small business owners leverage animated videos to improve their marketing and training. That’s when he created his first online course, aptly titled: Go Beyond Vyond: How to Make Animated Videos that Work . It became a best-seller, with more than 11,000 students enrolled, and changed his ...

From both an accessibility and a strategic point of view, it’s essential to have captions on your videos. More than 5% of people around the globe have a hearing disability. So, for viewers with a hearing impairment or who speak English as a second language, closed captions can mean the difference between enjoying a video and having to skip it entirely. Similarly, many people watch videos on Facebook with the sound turned down, so captions are a must-have. Many of our loyal customers ask whether they can add closed captions when creating a video in Vyond Studio . While it’s not advisable to do so in Vyond, that doesn’t mean captions aren’t necessary. At Vyond, we save time by ordering closed captions with a single click through our video hosting platform, Wistia. For $2.50p/min, captions are added and made available for easy proofing and editing. For our long webinars, we upload the recording to Rev.com, purchase an SRT caption file for $1.25p/min, review it, and upload it to our...

Thanks to automated technology like chatbots and CRM-generated messaging, customer service teams today can respond to customer issues quickly and efficiently. With this technology, responsiveness is no longer a differentiator. Instead, the businesses that stand out are the ones that offer a human touch. Companies with well-trained, helpful support teams are able to build authentic, long-lasting customer relationships. How do you train a stellar support team? One effective option is to create your own training videos. In this post, we’ll share customer support training video examples and templates. Then we’ll break down how to make customer support videos, from start to finish, so you’ll be ready and inspired to create content for your own team. 5 ideas for your customer support training videos Before we dive into the mechanics of creating a video—it’s first important to decide what you want to create. To help you get started, we’ve gathered five customer service training ideas that...

When COVID-19 spread across the globe, a lot of things changed. Suddenly, 67% of U.S. employees became remote  for the first time and 42% are still remote . Many are also now trying to navigate being a remote worker while managing remote teams. Before COVID-19, telecommuting seemed like the dream. Having ownership of your schedule, avoiding long commutes, and not having to visit the business-casual section of the closet sounded great. But working from home during a pandemic is a different experience, and it can cause some inevitable shifts in mental health . While many report work-life balance has actually improved lately, employees are still struggling with increased anxiety and uncertainty .  Why Working from Home During the Pandemic Affects Mental Health Employees aren’t just learning to work from home. They’ve been doing almost everything from home. The kitchen table has become the conference table as well as the school desk for many parents who suddenly became teache...